As a much valued customer, your comments and observations are very important to us and we would kindly request a few minutes of your time to complete the following short questionnaire. This will help the continual improvement of our service, thus maintaining the ISO 9001:2008 status.

Please indicate your rating using the following scale:

5 = Excellent, 4 = Good, 3 = Average, 2 = Disappointing, 1 = Poor

 
5
4
3
2
1
N/A

1. Enquiries

Helpfulness and product knowledge of our Sales Representative?
Please give the name of the Sales Representative
How well were your order requirements interpreted?
Clarity of our quotations?
Clarity of our drawings raised when requested?

2. Order Processing/Despatch

Clarity of acknowledgements/dispatch notes?
Response to any changes arising during manufacture?
Meeting your delivery requests?
How do you rate the quality of our packaging?

3. After sales

Response received when handling your after sales enquiry?
Response when a site visit is requested?
Helpfulness and product knowledge of Site Engineers?

4. Information

How do you rate our website at www.advancedair.co.uk
How do you rate our product literature/information?
How do you rate the quality of our product?
What improvements would you like to see to them?
5. Do you have a copy of our current catalogue?
6. What format would you prefer to receive our catalogue?
7. What products manufactured and supplied by Advanced Air are you aware of?





8. Do you subscribe to any specific trade journals?
If Yes, please specify
9. Is there a particular area where our service to you can be improved?

Customer Information

Contact Name:
Company Name:
Position:
Project: (optional)
Email Address: